Privacy & Policy

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WE TAKE OUR CUSTOMER’S PRIVACY SERIOUSLY AND WE WILL ONLY USE THE PERSONAL INFORMATION IF:

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you, in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

No personal details will be asked if you are browsing our company website. Your status will be anonymous while browsing the company website.  Your status will remain anonymous unless you have an account with us or if you are logged in upon browsing our company’s website.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at sweetkiss.sales@gmail .com or info@sweetkissfood.com

Collection of Personal Information

  1. Sweetkiss Food Industry Sdn Bhd does not sell, share or trade customer’s personal information collected online with any parties.

    When you create an online account with Sweetkiss Food Industry Sdn Bhd, the personal information we collect may include your:

    • Name
    • Delivery Address
    • Email Address
    • Telephone Number
    • Mobile Number
    • Date of Birth
    • Gender
  2. The purpose of the personal information collected will be used for either:
    • To deliver the products you have purchased from Sweetkiss Food Industry Sdn Bhd
    • To update you on the delivery of the product and for customer support purposes
    • To provide you with relevant product information
    • To process your orders and to provide you with the services and information offered through our website

    Furthermore, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes:

    • We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

    • When you register as a user on Sweetkiss Food Industry Sdn Bhd website, we will also use your personal information to send you marketing and/or promotional materials from time to time. If relevant, we will allow our sister companies to send relevant marketing materials to you.
Updating Your Personal Information

  1. You can update your personal information anytime by accessing your account on Sweetkiss Food Industry Sdn Bhd website.

Security of Your Personal Information

  1. Sweetkiss Food Industry Sdn Bhd ensures that all information collected will be safely and securely stored. We protect your personal information by:

    • Restricting access to personal information
    • Maintaining technology products to prevent unauthorised computer access
    • Securely destroying your personal information when it’s no longer needed for our record retention purposes
Disclosure of Personal Information

  1. We will not share your information with any other organisations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from Sweetkiss Food Industry Sdn Bhd website. In exceptional circumstances, Sweetkiss Food Industry Sdn Bhd may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

    Sweetkiss Food Industry Sdn Bhd is committed to complying with the PDPA (Personal Data Privacy Act 2010) and the National Privacy principles.
  2. We may however use your contact information to send newsletters from us and from our related companies.
Changes to the Privacy Policy

Sweetkiss Food Industry Sdn Bhd reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints About Breaches of Privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at sweetkiss.sales@gmail .com or info@sweetkissfood.com